But really, is the water supposed to be delivered to my home or to my phone?
Blue Mountains communication is amazing. I get weekly calls from the lovely Eleta checking if i need water deliveries. Deliveries are ALWAYS on time and the staff delivering are friendly and always help carry the water where we need it. Abdul is my fave!
Can't recommend them enough.
1. Poor Communication: They rarely respond to emails. I often had to call just to get a basic answer.
2. Unreliable Deliveries: On several occasions, the driver didn’t show up without any notice. I had to chase them myself to find out what was going on.
3. Invoice Issues: There were repeated problems with billing. Once they claimed I owed money, though I always paid upfront. When one payment failed, they only noticed two months later—after another delivery—making it nearly impossible to track. I resent the payment, but because I didn’t call to confirm, they canceled my delivery without notifying me.
4. Incomplete Refund: When I decided to stop using their service, they refunded my last order but not the bottle deposit. I had to follow up again separately.
Would not recommend due to lack of professionalism and poor customer service.
Thanks
Initial contact with Rachael was professional and welcoming. The engineers visits were a bit awry during the 'Covid years' but nevertheless, when we did get them it was a good quality service provided, particularly by Kevin.
Although I felt it necessary to complain about the number of visits we had missed, my comments have been addressed by Sonia, resulting in a financial adjustment to our account - which is always good news, but equally, if not more important, is being listened to and treated with respect.
Water Cooler/Dispenser Rental (hire)
At Blue Mountain Water we make a commitment to every customer to deliver the best possible water cooler/dispenser rental service…
Drinking Water Boiler Rental
Blue Mountain Water has developed partnerships with Zip water boilers and Instanta water boilers over the past 8 years…
Services & Maintenance
Prevent damage from scale with Blue Mountain Waters Services & Maintenance. Contact us directly for any maintenance issues…
Zip Service & Maintenance
Zip products are inherently reliable and covered by comprehensive on site parts and labour warranties…
Mains Fed Water Coolers
Plumbed directly into the main water supply – often more economic to run as they use mains water.
- Convenient Water Supply
- Convenient Maintenance
- Taste & Smells Better
Bottled Water Coolers
Easy to set up and suitable for all environments; our bottled water coolers are a convenient & cost-effective option to keep you hydrated.
- Great taste and added nutrients
- Bottles are re-used and eco-friendly
- Can easily be stored
Sparkling Dispensers
Looking for still and fizzy water? With our variety of taps, freestanding or tabletop carbonated water coolers for offices and businesses, you can choose the product that meets your needs.
- Hydrates the body
- It helps digestion
- Contains zero calories
Instant hot & cold taps
Zip Water is renowned for its pure tasting instant filtered boiling, chilled and sparkling water on tap.
- Convenient – Provides hot water instantly
- Saves water and energy
- Safe to use
Contactless
Our COVID-secure drinking water solutions provide safe and easy to access, pure drinking water to you and your staff.
- Hands-free operation – zero contact required to dispense water
- Eliminate harmful pathogens at the point of dispense
- UV sterlisation and filtration giving you the purest drinking water
Water Boilers
Instant boiling water in your office – cut down on wasted time waiting for the kettle to boil.
- Boiling water in an instant
- Easy to clean stainless steel
- Safe & easy to use
- Provides large quantities of hot water
Heavy Duty Water Dispensers
High capacity and durable water dispensers perfect for high-use environments.
- Perfect when lots of cold water is needed
- Reduce single-use plastic waste
- Sparkling and chilled options available
Water Fountains
Pure, delicious water at convenient locations in your office for a cost effective price.
- UV sterilisation purifies water
- Touchless dispense options
- Cost effective
- Easily accessible and convenient
Why Choose Blue Mountain Water?
Over 25 Years Service
The company has built up a reputation for excellent customer service with a personal approach.
No Call Centres
All calls are answered by fully trained staff within 5 seconds.
Clear Communication
Our open plan office allows for clear communication between departments.
Short Term Water Cooler/Boiler Rental
Ideal for exhibitions or events, with prompt delivery & a set up service.
Genuine Parts
Our certified parts are reliable and significantly impact the lifespan of your machines.
Unlimited Call Outs
You’ll get unlimited call-outs included with your cover without it costing you any extra.
Biannually Inspection
Routine inspections are conducted twice a year to keep your machine in fully working order.
Reassurance
All our service engineers are trained in hygiene and installation.
Water Cooler/Dispenser Rental (hire)
At Blue Mountain Water we make a commitment to every customer to deliver the best possible water cooler rental service. As part of our customer commitment we spot check & inspect the water coolers for hygiene, appearance and suitability.
Bottled Water Delivery’s
Blue Mountain Water has one of the most dedicated water delivery teams in the UK with daily drops in most areas our service can’t be beaten.
Maintenance & Sanitisations
Blue Mountain Water’s sanitisation and filtration service ensures that your water coolers are safe to drink from.
Get In Touch
Feel free to contact us with any queries you may have using the enquiry form or any of the options listed below.
